What is your turnaround time for a bid?
24 hours to 1 week, depending upon size and complexity [...]
Do you provide quotes / bids to contractors?
Yes. A large portion of our business is derived from [...]
How far in advance do I need to order for 1,000 sqft of flooring?
Typically, this would be 2 weeks to 1 month, however [...]
Do you work with a contractor schedule, i.e. for building a home or structure?
Yes, we work closely with contractors and/or homeowners to ensure [...]
Can you deliver to a build site on a scheduled day and time?
We strive to please our customers and communicate with them [...]
Will I need to sand my flooring?
Although our wood floors are extremely smooth with uniform thickness, [...]
Does the wood need to acclimate to my home?
Yes, we recommend all our wood products be given a [...]
When will I receive my flooring once I place an order?
Most of our products are custom order. Therefore, our inventory [...]
How much is shipping? How far will you ship?
Shipping is FREE for most orders within a 3 hour [...]
How much waste should I calculate for my flooring, shiplap or moulding?
Standard waste is 10% but this can vary depending upon [...]